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Privacy & Cookie policy

Who We Are

We are Play Included C.I.C.

We are a community interest company registered in England under company number 11429775. Our registered address is the Officers' Mess Business Centre Royston Road, Duxford, Cambridge, England, CB22 4QH.

Our mission is to make sure every young person has access to positive social experiences and has the chance to make friends through play, as a result personal data is at the heart of what we do. This privacy policy is aimed to give you information about how we will use your personal data when you contact us, as outlined below.

If you have any questions about this privacy policy, including any requests relating to your legal rights, please contact us at

How We Use Your Personal Data

When you register an account to become a trainer, mentor or delegate. When you register an account, we will collect your name, email address and password. We collect these details to fulfil our contractual obligations to you.

When you enrol and attend or participate in a training course either online or face to face. When you enrol in a training course, we will collect information including your name, contact details, organisation details, country of origin and your role including if you are a parent, carer, family member, professional or organisation. When you attend or participate in a training course we may also collect information on your dietary and accessibility requirements for the purpose of the course. We collect these details to fulfil our contractual obligations to you.

When you join our waiting list. When you join our waiting list for a particular training course, we will collect information including your name, contact details, organisation details, country of origin and your role including if you are a parent, carer, family member, professional or organisation. If the training course is based in another location, we will share your information with our local training partner who will contact you when the course becomes available. We collect and share these details based on our legitimate interest of letting you know when the course is available.

When you apply for a job with us. When you enter into the recruitment process with us we may collect your name, contact details, recruitment information (e.g. right to work documentation and references), qualifications, accreditations, and any additional information we may receive from our recruitment partners. We will use your personal data to assess your suitability for our available roles before taking steps at your request to enter into a contract with you. Where we process your right to work documentation, we will do so to comply with our legal obligations.

When you contact us either by phone or email with general queries, we will usually collect your name, contact details and information relating to your query, because it is in our legitimate interest to make sure we can properly respond to your query.

Technical information when you use our website. When you consent, we collect information about how you use our website. We use this information to improve our website and to better understand how people use it. More detail on the information we collect and how we do this is set out below.

Marketing and news updates. We will handle your personal information such as your name and email address to provide you with our news updates in line with any preferences you have told us about. When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you.

We may use your personal data such as your pictures or videos where you consent to these for marketing purposes.

You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe or by contacting us at

Who We Share Your Personal Data With

We may share your personal data with third parties where we have a lawful reason to do so, including:

  • our business providers, suppliers and sub-contractors;

  • our professional advisors such as our lawyers, auditors or insurers;

  • event organisers;

  • trainers when you are a delegate to enable them to provide the training including for payment purposes

  • pilot partners, facilitators and trainers to effectively manage the Brick-by-Brick programme or law enforcement, government and regulatory agencies or other third parties as required by applicable law or regulation.

We will not sell your personal data to third parties

Where We Store Your Personal Data

If we need to transfer your personal data outside of the UK or EEA, we will make sure any such transfer complies with applicable data protection law.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. For further details, please contact us at

Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK. For further details or to request information about this provision, please contact us at

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

How Long We Keep Your Personal Data For

We will not keep your personal data for any longer than is necessary for the purpose for which it was collected or as may be required by law.

In some circumstances we and our sub-contractors may carefully anonymise your personal data so that it can no longer be associated with you, and we and they may use this anonymised information indefinitely without notifying you. We use this anonymised information to analyse and improve our services.

Your Rights

You have various rights under applicable data protection law, including the right in certain circumstances to:

  • access your personal data;

  • correct incomplete or inaccurate data we hold about you;

  • erase the personal data we hold about you;

  • restrict our handling of your personal data;

  • transfer your personal data to a third party; 

  • object to how we are using your personal data; and

  • withdraw your consent to us handling your personal data.

Please keep in mind that data protection law is complicated, and these rights will not always be available to you all of the time.

You also have the right to lodge a complaint with us or the ICO, the supervisory authority for data protection issues in the UK. If you are based outside of the UK, you can find your relevant supervisory authority here.


A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent. The types of cookies we use are:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website;

  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily; and

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region)

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

  • Cookie:
  • _gat
  • _gid
  • _ga
  • Duration:
  • 1 minute
  • 1 day
  • 2 years
  • 2 years

These cookies are used to collect information about how visitors use our website. We use this information to improve our website. They collect information about the number of visitors to our site and how they have come to our website.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Please note that the following third parties may also use cookies, over which we have no control: Google Analytics. Please see their website for more information.