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Terms of Service

Here you will find our Website Terms of Use and Acceptable Use Policy. Please contact hello@playinlcuded.com if you have any queries.

Website Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

WHAT'S IN THESE TERMS?

These terms tell you the rules for using our website at www.playincluded.com. This includes our portals at www.playincluded.com/en-GB/portal and www.playincluded.com/en-GB/trainer-portal, which are accessible at our website. Collectively, our website and portals are our site.

Click on the links below to go straight to more information on each area:

WHO WE ARE AND HOW TO CONTACT US

www.playincluded.com is a site operated by Play Included C.I.C. ("We"). We are registered in England and Wales under company number 11429775 and have our registered office at The Officers' Mess Business Centre Royston Road, Duxford, Cambridge, England, CB22 4QH; this is also our main trading address. Our VAT number is GB343614905.

We are regulated by the CIC Regulator and Companies House.

We are a community interest company. This means that we use our profits to benefit the community in accordance with our governing document.

To contact us, please email: hello@playincluded.com.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy & Cookie Policy, available at: https://playincluded.com/en-gb/privacy-cookie-policy, which sets out information about how we collect and store data on our site, and the cookies on our site.

Our Acceptable Use Policy (see below), which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

Our Membership breakdown Policy, which sets out information about the level of access you have to our site based on your level of membership.

If you purchase services from our site, additional terms will apply which will be set out in (as applicable): our terms and conditions, available at: https://playincluded.com/en-GB/terms-and-conditions; or, any licence we have agreed with you

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in March 2024.

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our services, our users' needs, our business priorities and changes in applicable laws. We will try to give you reasonable notice of any major changes.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our website is made available free of charge. Our portals are made available both free of charge and for a fee.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at: hello@playincluded.com.

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO TEXT OR DATA MINING, OR WEB SCRAPING

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.

Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

DO NOT RELY ON INFORMATION ON THIS SITE

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO OR PLUGINS ON OUR WEBSITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

Where our site contains plugins provided by third parties, these plugins are provided for your information only. Such plugins should not be interpreted as approval by us of their use or information you may obtain from them. Where you are using any plugins on the site provided by third parties, you may only access and use such plugins and related programs for your own private, internal use and for no monetary compensation subject to the relevant third party license terms.

We have no control over the contents of linked sites or resources, or plugins.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials created by other users of the site, including notes and other comments. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

HOW TO COMPLAIN ABOUT OR REPORT CONTENT

If you become aware of any material that is illegal or could comprise or be connected to child sexual abuse or exploitation or could comprise terrorist content or be connected to terrorism, please contact us immediately at: https://playincluded.com/en-GB/contact-us.

If you wish to complain about any other content, please contact us at: https://playincluded.com/en-GB/contact-us.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in (as applicable): our terms and conditions, available at: https://playincluded.com/en-GB/terms-and-conditions or, any licence we have agreed with you.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or

use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

loss of profits, sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, please let us know immediately so that we can try to resolve any issues.

HOW WE MAY USE YOUR PERSONAL INFORMATION

We will only use your personal information as set out in our Privacy Policy, available at: https://playincluded.com/en-GB/privacy-cookie-policy.

USER CONTACT ON OUR SITE

Whenever you make use of a feature that allows you to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy, available below.

You warrant that any such contact and contribution does comply with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any contribution you make on or to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted by you to our site constitutes a violation of their intellectual property rights or of their right to privacy.

We have the right to remove any uploaded content you make on our site if, in our opinion, that content does not comply with the content standards set out in our Acceptable Use Policy, available below.

If you wish to contact us in relation to content you have uploaded to our site and that we have taken down, please contact us at: https://playincluded.com/en-GB/contact-us.

You are solely responsible for securing and backing up your content.

You must not upload, publish or post any material that could incite a terrorist offence, solicit any person to participate in terrorist activities, provide instruction on any method or technique for committing a terrorist offence or threaten to commit a terrorist offence.

YOUR RIGHTS TO CLAIM AGAINST US IF WE RESTRICT ACCESS TO YOUR CONTENT

If we restrict access to any content you upload to our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.

WE WILL SUSPEND YOUR SERVICE IF YOU FREQUENTLY UPLOAD ILLEGAL CONTENT

If you frequently upload material that is clearly illegal, we may suspend your access to our service for a reasonable period of time. We will warn you in advance if we plan to suspend you. When deciding whether to suspend you, we will consider:

how many items of clearly illegal content you have uploaded within a given time frame in terms of the volume of other content uploaded by other users during that time;

the gravity of the misuse, including the nature of the illegal content and its consequences (potential or otherwise);

where possible to identify, your intention in posting the material.

If you frequently submit notices or complaints that are clearly unfounded, we may suspend the processing of any further notices or complaints from you for a reasonable period of time. We will warn you in advance if we propose to suspend processing of your notices or complaints. When deciding whether to suspend you, we will consider:

how many items of clearly unfounded notices or complaints you submitted within a given time frame in terms of the volume of other notices or complaints submitted by other users during that time;

the gravity of the misuse;

where possible to identify, your intention in submitting the notices or complaints.

YOUR RIGHTS TO CLAIM AGAINST US IF WE SUSPEND OR BAN YOUR USE OF OUR SERVICE

If we suspend or ban you from using our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.

RIGHTS YOU ARE GIVING US TO MATERIAL YOU UPLOAD

When you upload or post content to our site, you grant us the following rights to use that content:

a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service forever;

a worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of the site to expire when the user deletes the content from the site.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy, available below.

If you wish to link to or make any use of content on our site other than that set out above, please contact: hello@playincluded.com.

WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

OUR TRADE MARKS ARE REGISTERED

BRICK-BY-BRICK and PLAY INCLUDED are UK registered trade marks of Play Included C.I.C. You are not permitted to use them without our approval, unless they are part of material you are using as permitted.

Acceptable Use Policy

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE

WHAT'S IN THESE TERMS?

This acceptable use policy sets out the content standards that apply when you upload content to, make contact with other users on, link to, or interact with (in any way) users on our website at www.playincluded.com, which includes our portals at www.playincluded.com/en-GB/portal and www.playincluded.com/en-GB/trainer-portal. Collectively, our website and portals are our site.

This acceptable use policy should be read alongside our website terms of use, available above.

PROHIBITED USES

You may not use our site:

If you are under eighteen (18) years old.

In any way that breaches any applicable local, national or international law or regulation.

In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

For the purpose of harming or attempting to harm minors in any way.

To bully, insult, intimidate or humiliate any person.

To send, knowingly receive, upload, download, use or re-use any material which does not comply with our member code of conduct https://playincluded.com/en-gb/code-of-conduct

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

In any way that involves child sexual exploitation or abuse.

To upload terrorist content.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.

Not to access without authority, interfere with, damage or disrupt:

any part of our site;

any equipment or network on which our site is stored;

any software used in the provision of our site; or

any equipment or network or software owned or used by any third party.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site (Contribution).

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

Play Included C.I.C. will determine, in its discretion, whether a Contribution breaches the Content Standards.

A Contribution:

Must be accurate (where it states facts).

Only contain opinions that are genuinely held.

Must comply with the law applicable in any country from which it is posted and to which the website is targeted.

A Contribution must not:

Be defamatory of any person.

Be obscene, offensive, hateful or inflammatory.

Bully, insult, intimidate or humiliate.

Encourage, promote or provide instructions for deliberate self-harm.

Encourage, promote or provide instructions for suicide.

Encourage, promote or provide instructions for an eating disorder or behaviours associated with an eating disorder.

Promote sexually explicit material.

Include child sexual abuse material.

Incite violence or hatred against particular groups.

Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

Include content that would be considered a criminal offence under laws relating to terrorism, child sexual abuse material, racism or xenophobia.

Infringe any copyright, database right or trade mark of any other person.

Include material that might impair the physical, mental or moral development of persons under the age of 18.

Be likely to deceive any person.

Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

Contain illegal content or promote any illegal content or activity.

Be in contempt of court.

Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.

Be likely to harass, upset, embarrass, alarm or annoy any other person.

Impersonate any person or misrepresent your identity or affiliation with any person.

Give the impression that the Contribution emanates from Play Included C.I.C., if this is not the case.

Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.

Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

Contain any advertising or promote any services or web links to other sites.

BREACH OF THIS POLICY

When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of our website terms of use, available above, upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.

Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.

Issue of a warning to you.

Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

Further legal action against you.

Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

If you would like to complain about content on our site, please see our website terms of use, under the section "How to complain about or report content", available above.WEBSITE TERMS OF USE